- Service
- Service Locator
- Order Status
- Parts Identification
- Software
- Hidden-Software
- Warranty
- Warranty Registration
- Claims Processing System
- FAQ
- Manuals, Bulletins, Instructions, etc.
Locators
Click on the link below to access our factory trained and certified network of service partners who can assist you with all of your service needs.Authorized Service Agency Locator
https://www.mercoproducts.com/Service#Service-Locator
Canada Service
www.garlandcanada.ca/Service/Contact-Garland-Canada-Parts-Service
Merco®
1-877-392-7770
Parts Identification
There are several tools in the section below that can be used to help locate a part number.
- The most common parts for various types of equipment are in the Major Components Manual section. QR codes and links in each section of the Major Components Manual link to specific parts manuals for the equipment.
- Enter a Serial Number in the Parts Manual Search by Serial Number section to locate the parts manual associated with a fryer. The manuals have links that go directly to the parts manual.
- Enter a Serial Number in the Model Search by Serial Number section to locate the specific model number of the equipment.
- The Parts/Service Manual Cross Reference section can also be used to locate a parts manual, however, the Parts Manual Search by Serial Number is quicker.
- Links to all Parts/Service Manuals provides links for a specific Parts/Service Manual.
- Links on the Parts Orders section provides a link for FAS's to order parts or to locate the nearest FAS to place a parts order.
Major Components Manual
The Major Components Manual lists the MOST common ordered parts for our equipment.
Click HERE to view the Major Components Manual.
To better your searching within the Major Components Manual or any Parts Manuals, use the search function Ctrl+F within the PDF. Then search for your desired part name.
Parts Manual Search by Serial Number
Click HERE to search for a Parts/Service Manual by Serial Number.
Some serial numbers may display multiple manuals. If so, use the model number in the Model Search by Serial Number or the Parts/Service Manual Cross Reference below to locate the specific manual.
Parts/Service Manuals
Complete Parts/Service Manuals can be located at the links below. Use the search function CNTL+F within the pdf. Then search for your desired part name.
Click HERE to search for Parts/Service Manuals.
If after using the Major Components manual above and/or any other manuals and you aren't able to locate the part number, email us at PartsID@frymaster.com.
You MUST provide the following information:
- Serial number of the fryer.
- Part(s) needed.
- Photos if possible of fryer, rating plate inside the door of the fryer and part.
- We will respond within the next business day.
Parts Orders
Factory Authorized Servicers (FAS) - Click HERE to place a parts order.
Non-Factory Authorized Servicers or General Customers - Click HERE to locate your local Factory Authorized Servicer (FAS) to order parts.
Enter password to view Software Information:
Software Downloads
Arby's MHA/MHD Holding Cabinet Software Files
Software Versions (UI: UX-2438, IoT: 3.4.0)
| Model Number | Cabinet Display Type |
|---|---|
| MHA32SSL1W | Single-Sided |
| MHA32SSL2W | Double-Sided(PRIMARY)Loads software to both UI's |
| MHA32SSL2W | Double-Sided (SECONDARY) Loads software ONLY to the REAR UI. (DO NOT use this software unless you understand how to load it!) See instructions below to load SECONDARY software ONLY below. DO NOT load this software thorough the FRONT USB port on the cabinet!!!!!!!!! |
| MHD32SST1T | Single-Sided "ROAST BEEF ONLY" |
| MHD32SST1T | Single-Sided "BURGER & ROAST BEEF" |
| MHD32SST2T | Double-Sided(PRIMARY)Loads software to both UI's "ROAST BEEF ONLY" |
| MHD32SST2T | Double-Sided(PRIMARY)Loads software to both UI's "BURGER & ROAST BEEF" |
| MHD32SST2T | Double-Sided (SECONDARY) Loads software ONLY to the REAR UI. (DO NOT use this software unless you understand how to load it!) See instructions below to load SECONDARY software ONLY below. DO NOT load this software thorough the FRONT USB port on the cabinet!!!!!!!!! |
| MHD42SSL1T | Single-Sided "ROAST BEEF ONLY" |
| MHD42SSL1T | Single-Sided "BURGER & ROAST BEEF" |
| MHD82SST1T | Single-Sided |
NOTE: The software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop. It can NOT be loaded through a tablet.
*******Click on the links below for instructions on how to unzip the file and how to update the software on the holding cabinet.******
Software Unzipping Instructions - How to unzip and copy files to a USB drive
Software Update Instructions for loading through the front USB port.
Software Update Instructions for loading ONLY SECONDARY software through the REAR UI USB PORT on the REAR of the REAR UI (controller).
If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.
Chick-fil-A MHC Holding Cabinet Software Files
Software Versions (UI: UX-2556, IoT: 02.01.015) for cabinets WITH ULTRATRONIK CONTROLLERS. Check software versions to determine controller type. See Software Update Instructions below.
| Model Number | Cabinet Display Type |
|---|---|
| MHC22 or MHC24 | MHC22 or MHC24 (With Menus) Ultratronik |
| MHC52 or MHC54 | MHC52 or MHC54 (With Menus) Ultratronik |
| MHC22, MHC24, MHC52 or MHC54 | MHC22, MHC24, MHC52 or MHC54 (Without Menus) Ultratronik |
Software Versions (UI: RIOT CL-2557, IoT: 00.06.09) for cabinets WITH CRITICAL LINK CONTROLLERS. Check software versions to determine controller type. See Software Update Instructions below.
| Model Number | Cabinet Display Type |
|---|---|
| MHC22 or MHC24 | MHC22 or MHC24 (With Menus) Critical Link |
| MHC52 or MHC54 | MHC52 or MHC54 (With Menus) Critical Link |
| MHC22, MHC24, MHC52 or MHC54 | MHC22, MHC24, MHC52 or MHC54 (Without Menus) Critical Link |
NOTE: The software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop. It can NOT be loaded through a tablet.
*******Click on the links below for instructions on how to unzip the file and how to update the software on the holding cabinet.******
Software Unzipping Instructions - How to unzip and copy files to a USB drive
Software Update Instructions
If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.
Sonic MHG/MHL Holding Cabinet Software Files
Software Versions (UI: UX-2425, IoT: N.A., I/O 7.7, BSP: V6.08, Reader Board: 0.4.0)
| Model Number | Cabinet Display Type |
|---|---|
| MHL24SSL1T | Single-Sided with Tray Tracking |
| MHL24SSL1W | Single-Sided without Tray Tracking (Without Reader Board Software) |
| MHG42SSL1T | Single-Sided with Tray Tracking |
| MHG42SSL1W | Single-Sided without Tray Tracking (Without Reader Board Software) |
NOTE: The software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop. It can NOT be loaded through a tablet.
*******Click on the links below for instructions on how to unzip the file and how to update the software on the holding cabinet.******
Software Unzipping Instructions - How to unzip and copy files to a USB drive
Software Update Instructions
If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.
MenuConnect Software for ALL Merco Products
This software is installed on a PC. It is used to make custom menu files for the cabinets. Once configured in the software on a PC, the menu files are saved to a USB and loaded to the cabinets.
NOTE: The software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop. It can NOT be loaded through a tablet.
*******Click on the links below for instructions on how to unzip the file and how to use the MenuConnect software for the holding cabinet.******
Software Unzipping Instructions - How to unzip and copy files to a USB drive
Software Installation and Use Instructions
If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.
CrispyMax Serving Station Software and Menu Files
I/O BOARD SOFTWARE
Version 3.1.1
| MENU CONFIGURATION FILES | ||||
|---|---|---|---|---|
| Single Lane | Double Lane | Triple Lane | Quadruple Lane | |
| 250F - 1800 RPM | ||||
| 275F - 1800 RPM | 275-1800-2 | |||
| 355F - 1800 RPM | 355-1800-3 | |||
| 375F - 1800 RPM | 375-1800-1 | 375-1800-2 | 375-1800-3 | 375-1800-4 |
NOTE: The software can ONLY be loaded to a USB 2.0 drive 32gb or smaller and formatted to FAT32 through a PC or laptop. It can NOT be loaded through a tablet.
*******Click on the links below for instructions on how to unzip the file and how to update the software on the holding cabinet.******
Software Unzipping Instructions - How to unzip and copy files to a USB drive
Software and Menu Update Instructions
If you do not clearly understand any of the steps to download or unzip the software, or if you have any questions please call 1-877-392-7770 for assistance.
Warranty Registration Form
To register your product, please click HERE.
Warranty Verification
To view warranty information, please enter the serial number. Click HERE for older units or Click HERE for newer units.
After you have verified which warranty applies to your product, you may download a copy of the corresponding warranty from the list at the bottom of the page.
Warranty Downloads
From the list below, download the warranty that corresponds to the one provided in the Warranty Verification. If the Warranty Verification lists multiple warranties, then you must down multiple corresponding documents.
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt portfolio of brands equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS click here.
You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Instructions
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.
Frequently Asked Questions
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
Please use Chrome or Edge to access the system.
CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.
- Performed a site survey
- Replacement part claim for equipment where the serial number is not legible or available
- RISE Special Service Request
- Welbilt authorized Install, Startup or service work on non-Welbilt equipment
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.